Each Medicaid recipient of targeted or waiver case management has the freedom to choose their providers.  The recipient's choice of case management or waiver service(s) providers does not affect their eligibility for the waiver or case management services.                                                                                   Recipients of Medicaid Case Management Services may report any problems with their case management services or waiver services to the Bureau of Community Supports and Services Help Line Management at 1-800-660-0488.